Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at cidrani@cidrani.com. Please note that returns will need to be sent to the following address:

Cidrani d. o. o.

Vojnovićeva ulica 33

10000 Zagreb

Croatia

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at cidrani@cidrani.com.

Damages and issues


Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items


Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants) or custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges


The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period


Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds


We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at cidrani@cidrani.com.

kombucha

Berries

LIVE FERMENTED HERBAL DRINK | Organic product. No refined sugar. Unpasteurized. Ingredients: symbiotic culture of bacteria and yeast*, honey*, cranberry juice*, tea blend (apple*, elderberry*, rose hip*, wild blueberry*, mallow*, redcurrant*, blackberry leaves*, blackcurrant* blackberry*) (*certified organic). Storage conditions: Store in a dry and dark place at room temperature. Placed on market: Cidrani d.o.o., Ivana Mestrovica 35, 10360 Sesvete, Croatia. Country of Origin: EU.

kombucha

Herbs

LIVE FERMENTED HERBAL DRINK | Organic product. No refined sugar. Unpasteurized. Ingredients: symbiotic culture of bacteria and yeast*, honey*, tea blend (peppermint*, fennel*, anise*, peppermint whole leaves*, caraway*, thyme*, hop petals*, yarrow*, cardamom*, cardamom powder*) (*certified organic). Storage conditions: Store in a dry and dark place at room temperature. Placed on market: Cidrani d.o.o., Ivana Mestrovica 35, 10360 Sesvete, Croatia. Country of Origin: EU.

kombucha

Fiber

LIVE FERMENTED HERBAL DRINK | Organic product. No refined sugar. Unpasteurized. Ingredients: symbiotic culture of bacteria and yeast*, agave inulin*, tea blend (liquorice root*, fennel*, ginger*, cinnamon sticks*, anise*, clove*, mallow*, coriander seeds*, cardamon*), water (*certified organic). Storage conditions: Store in a dry and dark place at room temperature. Placed on market: Cidrani d.o.o., Ivana Mestrovica 35, 10360 Sesvete, Croatia. Country of Origin: EU.

kombucha

Happy

LIVE FERMENTED HERBAL DRINK | Organic product. No refined sugar. Unpasteurized. Ingredients: symbiotic culture of bacteria and yeast*, honey*, tea blend (lemongrass*, camomile*, basil* strawberry powder*, thyme*, cocoa nibs* cocoa powder*, lemon myrtle*, strawberry*, cornflower blue*) (*certified organic). Storage conditions: Store in a dry and dark place at room temperature. Placed on market: Cidrani d.o.o., Ivana Mestrovica 35, 10360 Sesvete, Croatia. Country of Origin: EU.

kombucha

Confident

LIVE FERMENTED HERBAL DRINK | Organic product. No refined sugar. Unpasteurized. Ingredients: symbiotic culture of bacteria and yeast* honey*, tea blend (apple*, blackberry leaves*, ginger*, cinnamon sticks*, Rooibos natural*, chamomile*, black pepper*, orange peels*, clove*, cardamon*, mallow*) (*certified organic). Storage conditions: Store in a dry and dark place at room temperature. Placed on market: Cidrani d.o.o., Ivana Mestrovica 35, 10360 Sesvete, Croatia. Country of Origin: EU.

komucha

Powerful

LIVE FERMENTED HERBAL DRINK | Organic product. No refined sugar. Unpasteurized. Ingredients: symbiotic culture of bacteria and yeast, honey*, tea blend (Assam black tea*.ginger*, cinnamon sticks*, orange peels*, orange powder*, ginger powder*, cinnamon powder*) cold brew coffee powder (*certified organic). Storage conditions: Store in a dry and dark place at room temperature. Placed on market: Cidrani d.o.o., Ivana Mestrovica 35, 10360 Sesvete, Croatia. Country of Origin: EU.

Water Kefir

Ginger

Ingredients: fermented liquid/water extract of ginger root. Placed on market: Cidrani d.o.0. Ivana Mestrovica 35, 10360, Croatia. Country of Origin: EU. Country of Origin of Ginger: non EU. Gluten-free, GMO-free, corn-free, soy-tree, plant based and Keto. No citric acid, fillers, additives, artificial flavours or natural flavours.

water kefir

Ashwagandha and Oregano

Ingredients: fermented liquid/water extract of ashwagandha root 60%, fermented liquid/water extract of oregano leaf 40%. Placed on market: Cidrani d.o.o. Ivana Mestrovica 35, 10360, Croatia. Country of Origin: EU. Country of Origin of Ashwagandha: non EU. Gluten-free, GMO-free, corn-free, soy-tree, plant based and Keto. No citric acid, fillers, additives, artificial flavours or natural flavours.

kombuchaga

Morning

LIQUID DIETARY SUPPLEMENT | Ingredients: chaga mushroom extract 25% tincture*, symbiotic culture of bacteria and yeasts*, ginger root*, cinnamon bark*, anise fruit*, fruit of star anise*, cocoa bark*, Darjeeling black tea*, cardamom powder*, rose petals*, guarana*, chili pepper*, honey*, soluble cold brew coffee extract (4.6%), water (*certified organic). Recommended daily dose: 1 sachet. Warnings: People taking medication should consult a doctor before taking it. Not recommended for pregnant women, breastfeeding women and children. Notes: Keep out of reach of small children. The recommended daily doses should not be exceeded. A dietary supplement is not a substitute or replacement for a balanced diet. It is important to adhere to a balanced and varied diet and a healthy lifestyle. Storage: Store in a dry and dark place, at a temperature up to 25°C. Placed on market and Responsible for Slovenia: Cidrani d.o.o., Štihova ulica 13, 1000 Ljubljana, Slovenia. Producer: Cidrani d.o.o. Ivana Meštrovića 35, 10360, Croatia. Country of origin: EU.

kombuchaga

Evening

LIQUID DIETARY SUPPLEMENT | Ingredients: chaga mushroom extract 25% tincture*, symbiotic culture of bacteria and yeasts*, pumpkin seed extract*, ginger root*, cinnamon bark*, black elderberry*, hibiscus flower*, anise fruit*, cardamom fruit*, clove fruit*, licorice root*, turmeric*, honey*, water (*certified organic). Recommended daily dose: 1 sachet. Warnings: People taking medication should consult a doctor before taking it. Not recommended for pregnant women, breastfeeding women and children. Notes: Keep out of reach of small children. The recommended daily doses should not be exceeded. A dietary supplement is not a substitute or replacement for a balanced diet. It is important to adhere to a balanced and varied diet and a healthy lifestyle. Storage: Store in a dry and dark place, at a temperature up to 25°C. Placed on market and Responsible for Slovenia: Cidrani d.o.o., Štihova ulica 13, 1000 Ljubljana, Slovenia. Producer: Cidrani d.o.o. Ivana Meštrovića 35, 10360, Croatia. Country of origin: EU.

Apple Cider Vinegar

Cidrani Original

Premium Apple Cider Vinegar with Wild Mother Culture | Unpasteurised & Unfiltered Ingredients: apple cider vinegar* (*from organic farming) Instructions: Shake well before using.Net weight per bottle: 500 ml Storage: Store in a dry and dark place. Placed on the market by: Cidrani d.o.o., Ivana Meštrovića 35, 10360 Sesvete, Hrvatska Country of origin: EU

Apple Cider Vinegar

Cidrani Honey

Premium Apple Cider Vinegar with Wild Mother Culture Infused with Raw Honey | Unpasteurised & Unfiltered Ingredients: apple cider vinegar*, 33% honey* (*from organic farming). Instructions: Shake well before using.Net weight per bottle: 500 ml Storage: Store in a dry and dark place. Placed on the market by: Cidrani d.o.o., Ivana Meštrovića 35, 10360 Sesvete, Hrvatska Country of origin: EU